phopen Privacy Policy – How We Handle Your Personal Data

This Privacy Policy applies to all personal information collected by phopen when you visit, register on, or use our online sports betting and casino-style entertainment platform at phopen.biz. It covers data collected through our website, account registration forms, payment processes, customer support interactions, and any other touchpoint where you provide us with your personal details. By creating an account and using the platform, you acknowledge that you have read and understood this policy and that you consent to the collection and use of your data as described here. This policy is written in plain Philippine English so that every member in the Philippines can clearly understand their rights and our obligations. If you do not agree with any part of this policy, you should not register or continue using the platform. We may update this policy from time to time, and the most current version will always be available on this page with a revised effective date. Continued use of the platform after any update constitutes your acceptance of the revised policy.

When you register on phopen, we collect personal information that is necessary to create and manage your account, verify your identity, and process your transactions. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for age and identity verification purposes in line with Philippine regulations. We also collect financial information such as your preferred payment method details — for example, your GCash or Maya account reference — in order to process deposits and withdrawals in Philippine pesos (PHP). When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to help resolve your queries and improve our service quality. We do not collect sensitive personal information such as your religion, political views, or health data, and we do not require this information at any point during registration or account use. All information collected is limited to what is genuinely necessary for the operation of the platform and compliance with applicable Philippine laws.

The personal information you provide is used primarily to operate your phopen account, process your bets and transactions, and deliver the sports betting and casino-style gaming services you have signed up for. We use your identity and age verification data to comply with Philippine regulatory requirements that govern online gaming and betting platforms, ensuring that only eligible adults aged 21 and above can participate. Your contact details are used to send you account-related notifications such as deposit confirmations, withdrawal updates, and important security alerts — we do not use your contact information for unsolicited marketing without your explicit consent. Technical and session data is used to monitor platform security, detect suspicious activity, and prevent fraud or unauthorised account access. Aggregated and anonymised usage data may be used internally to analyse platform performance and improve the overall user experience for members across the Philippines. We do not use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If you have opted in to receive promotional communications, you may opt out at any time by contacting our support team at [email protected].

phopen does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share your data with trusted third-party service providers who assist us in operating the platform — for example, payment processors that handle PHP transactions via GCash and Maya, identity verification services, and IT infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. We may also disclose your personal information to Philippine government authorities, regulators, or law enforcement agencies when required to do so by law, court order, or regulatory directive. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change that affects how your data is handled. We do not share your data with other phopen members or make your personal details publicly visible on the platform. Any third party that receives your data is prohibited from using it for any purpose beyond the specific service they provide to phopen.

Your personal data is stored on secure servers with access restricted to authorised personnel only, and we apply industry-standard technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. Sensitive data such as payment information is encrypted in transit using secure protocols, and account passwords are stored in hashed form so that they cannot be read even by our own staff. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law or for legitimate business purposes such as dispute resolution and fraud prevention. If you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or regulation. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password for your phopen account and to keep your login credentials confidential. If you suspect that your account has been compromised, you should contact our support team immediately at [email protected] so that we can take prompt action. We review our security practices regularly and update them as needed to address emerging threats and maintain the trust of our members across the Philippines.

As a registered member of phopen based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time by contacting our support team. You also have the right to request correction of any inaccurate or incomplete personal data associated with your account, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a deletion request, and we will comply to the extent permitted by applicable Philippine law and our regulatory obligations. You have the right to object to or restrict the processing of your personal data in certain circumstances, and we will consider all such requests fairly and transparently. If you believe that your data has been handled in a way that violates this policy or applicable law, you have the right to raise a complaint with the relevant Philippine data protection authority. To exercise any of these rights, please send your request by email to [email protected] with sufficient detail to allow us to identify your account and process your request efficiently. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request.

phopen uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how members interact with the site so that we can continue improving it. Essential cookies are required for the platform to operate — for example, to keep you logged in during your session — and cannot be disabled without affecting your ability to use the platform. Analytical cookies help us understand which pages and features are most used, allowing us to prioritise improvements that benefit the most members. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. You can manage your cookie preferences through your browser settings, and most modern browsers allow you to block or delete cookies; however, doing so may affect the functionality of certain platform features. By continuing to use phopen after being informed of our cookie use, you consent to the use of essential and analytical cookies as described in this policy. If you have questions about how cookies are used on the platform, you can contact us at [email protected] for further clarification.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phopen handles your personal data, please reach out to our support team by email at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently, and we will do our best to resolve any concerns you raise in a fair and timely manner. For questions about your account, deposits, withdrawals, or platform rules, the FAQ page is a good starting point and covers the most common topics raised by members across the Philippines. If your concern relates to responsible gaming or account self-management tools, please visit the Responsible Gaming page for dedicated guidance and support resources. This Privacy Policy was last reviewed in 2025 and will be updated whenever there are material changes to how we collect or use your personal data.